Note from CoolDoctors: We want to make it easier and more convenient for you to get great healthcare by connecting you with healthcare providers via our mobile application. Providing healthcare via technology is often referred to as “telehealth.” This document describes the potential benefits and risks and asks you to consent to the use of telehealth as part of the CoolDoctors Service. While we believe the benefits of telehealth outweigh the risks, we want you to make an informed decision about your care and ask you to read this patient consent carefully.
In using the CoolDoctors Service, you will be consulting with a licensed healthcare provider, which may be an optometrist, an ophthalmologist or other licensed health care provider trained in the treatment of eye conditions and licensed to provide that care (a “Provider”) via the use of “telehealth.” Telehealth involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. Telehealth may be used for diagnosis, treatment, follow-up and/or patient education, and may include, but is not limited to:
Provider(s) using the CoolDoctors Service will be interacting with you via use of the CoolDoctors Service and/or the telephone. As a result, all of the medical and optometric care and treatment you receive from such Providers will be provided via telehealth, and you may not be able to meet with your Provider “in-person.” Should an in-person visit become necessary, CoolDoctors will attempt to provide a referral to one or more qualified medical professionals for you. Any services provided to you by the referred professional will be at your expense but may be covered in whole or in part by your insurance coverage if any.
The electronic systems used in the CoolDoctors Service will incorporate network and software security protocols to protect the privacy and security of health information and imaging data, and will include measures to safeguard the data to ensure its integrity against intentional or unintentional corruption. However, if a referral or second opinion is required, we will provide relevant information regarding your condition to other medical professionals. You agree that CoolDoctors is authorized to share this information.ANTICIPATED BENEFITS:
The use of telehealth by Providers through the CoolDoctors Service may have the following benefits:
While the use of telehealth may provide numerous benefits, there are also potential risks. These risks include, but may not be limited to, the following:
All medical care and treatment I receive from Providers using the CoolDoctors Service will be initially be provided using telehealth and my Providers may not be able to provide any medical care and treatment to me without the use of telehealth. In such case a referral may be required.
The delivery of healthcare services via telehealth is an evolving field and the use of telehealth in my medical eye care and treatment from Providers may include uses of technology not specifically described in this Patient Consent.
While the use of telehealth may provide potential benefits to me, as with any medical care service (in-person or using telehealth technology) no such benefits or specific results can be guaranteed. My condition may not be cured or improved, and in some cases, may get worse.
There are certain potential risks to me in the use of telehealth, including but not limited to the risks described in this Patient Consent.
I have the right to withhold or withdraw my consent to the use of telehealth at any time by terminating my use of the CoolDoctors Service.
I have read the Notice of Privacy Practices provided to me and I understand that my medical information is subject to all applicable laws regarding the confidentiality of healthcare information. I have the right to access and amend my health information in accordance with applicable federal and state laws.
The use of telehealth involves electronic communication of my personal medical information to Providers who may be located in other areas, including outside of the state in which I reside. It is my duty to provide each Provider providing services through the CoolDoctors Service all information relevant to my medical care, including all relevant information regarding care that I may have received or may be receiving from other healthcare providers outside of the CoolDoctors Service. My Provider may determine in his or her sole discretion that my condition is not suitable for treatment using telehealth or the CoolDoctors Service and that I may need to seek medical care and treatment from a specialist or other healthcare provider outside of the CoolDoctors Service. I am fully responsible for payment for all services provided by Providers or through use of the CoolDoctors Service.BY CHECKING THE BOX CORRESPONDING TO THIS PATIENT CONSENT, I HEREBY:
Represent that I have read this Patient Consent carefully, and that I understand the benefits and risks of the use of telehealth in the medical care and treatment provided to me by Providers using the CoolDoctors Service; and
Give my informed consent to the use of telehealth by Providers using the CoolDoctors Service under the terms described in this Patient Consent.