We collect any information you provide when you use our Service, including, but not limited to: (1) your name and contact data (such as your e-mail address, phone number, and billing and physical addresses); (2) your login and password; (3) demographic data (such as your gender, date of birth and zip code); (4) your communications with your Providers; and (5) any information you provide when you contact or communicate with us. We may also collect information from you necessary to provide you with services from your Providers, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reason for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos, and other medical and health information you share with us).
In addition to the information we collect directly from you, we may also collect certain information from Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, the Provider’s diagnoses, treatment plans (including prescription details) and notes. We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.
We or our service providers may automatically collect certain information from your device through which you access our Service. This information includes, but is not limited to, your language preferences, your phone number or other unique device identifier (the International Mobile Equipment Identity or the Mobile Equipment ID number), the IP address of your device, the manufacturer, model and operating system of your device, the name and version of our Service you are using, information regarding your browser and information that allows us to personalize our Service. We or our service providers may also collect information about how you interact with our Service and any of our websites to which our Service links or third party websites/applications that link you to our Service, such as how many times you use a specific part of our Service, the amount of time you spend using our Service, how often you use our Service, actions you take in our Service and how you engage with our Service.
We and our service providers will obtain information regarding your location or the location of your device through which you access our Service. Information regarding your location will be obtained directly from you when you provide us with your zip code. Alternatively, our Service may obtain precise information about the location of your device with your express consent. Once you have consented to the collection of the precise location of your device, you may adjust this consent by managing your location services preferences through the settings of your device.
Simply Stated: We collect information you provide, information provided by your Providers and others involved in your health care, information automatically collected from the device you use to access our Service, information about how you use our Service, and information regarding your location.HOW DO WE USE YOUR INFORMATION?
We use information regarding your location or the location of your device through which you access our Service for a number of purposes, including, but not limited to: (a) identifying Providers who may provide you with healthcare services; (b) providing you with a list of nearby pharmacies that may fulfill any prescriptions provided to you by your Provider; and (c) identifying other healthcare providers whom you may visit at the recommendation of your Provider.
Simply Stated: We use your information to ensure that we provide you the best possible customer experience.HOW DO WE DISCLOSE YOUR INFORMATION?
We may disclose your information to third parties in connection with the provision of our Service or your Provider’s provision of services or as otherwise permitted or required by law. For example, we may disclose your information to: (a) third-party service providers that provide services such as the hosting of our Service, data and usage analysis, IT services and infrastructure, customer service, e-mail delivery, auditing and other similar services; (b) Providers to schedule and fulfill appointments and provide healthcare services; (c) Providers to whom you send messages through our Service; (d) Providers for treatment, payment or healthcare operations purposes; (e) third parties as we believe necessary or appropriate to comply with applicable laws; and (f) to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock to such third party. We may de-identify your information and use or disclose that de-identified information for any purpose.
Simply Stated: We may disclose information to other parties in connection with providing you with our Service, but we do not sell your information to advertisers.USE BY MINORS
Simply Stated: You must be at least 18 years old to use our Service.JURISDICTIONAL ISSUES
We intend to provide our Service in the United States; accordingly, this Policy, and our collection, use, and disclosure of your information, is governed by U.S. law. We do not represent or warrant that our Service is appropriate or available for use in any particular jurisdiction. If you choose to access or use our Service from outside the United States, you do so on your own initiative and at your own risk. You acknowledge that our Service is subject to U.S. law and consent to the transfer of your information to the United States, which may provide a different level of data security than in the country in which you are located, and you waive any claims that may arise under the laws of your location outside the United States.
Simply Stated: Our Service is intended for use by U.S. customers living in those states where it is offered. If you use our Service outside of the United States, you do so at your own risk.THIRD PARTIES
Simply Stated: CoolDoctors is not responsible for the privacy policies or practices of any third parties.MISCELLANEOUS
We strive to use reasonable and appropriate physical, technical and administrative measures to protect information under our control. However, you must keep your Password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the “Contacting Us” section below.
If you reside in California and have provided your personally identifiable information to us, you may request information once per calendar year about our disclosures of certain categories of your personally identifiable information to third parties for their direct marketing purposes. Such requests must be submitted in writing using the email address in the “Contacting Us” section below.
Simply Stated: If you have any security concerns or requests regarding our Service, please use the contact information below.CONTACTING US
Thanks again for using CoolDoctors!
January 24, 2016