This Privacy Policy (“Privacy Policy”) is incorporated into our Terms of Use. Therefore, terms used in this Privacy Policy that have been previously defined will have the same meanings as provided in our Terms of Use. As with our Terms of Use, if we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last Revised” date of the Privacy Policy. Your use of our Service following any such change means you accept the revised Privacy Policy.

We are committed to respecting the privacy of users of our Service. We created this Privacy Policy to tell you how CoolDoctors collects, uses and discloses information in order to provide you with our Service.

In addition, even though CoolDoctors is not a “covered entity” as defined in the Health Insurance Portability and Accountability Act (HIPAA), your healthcare Provider assigned through our Service may be a “covered entity” and therefore subject to the provisions of HIPAA. As a result, your Provider has adopted a HIPAA Notice of Privacy Practices (the “Notice of Privacy Practices”) to describe how your Provider uses and discloses your protected health information (“PHI”). In connection with certain services we provide to or on behalf of your Provider, your Provider has requested that we disseminate to you the Provider’s Notice of Privacy Practices, which is attached to this Privacy Policy. CoolDoctors has agreed that its collection, use and disclosure of your PHI on behalf of your Provider will be done consistent with the Notice of Privacy Practices except to the extent you have authorized additional uses and disclosures under this Privacy Policy or other provisions of the Terms of Use.

By accessing or using our Service, you accept the practices and policies outlined in this Privacy Policy; you hereby consent that we will collect, use and disclose your information as set forth in this Privacy Policy; and you acknowledge receipt of your Provider’s Notice of Privacy Practices. If you are using our Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to accept this Privacy Policy and the Provider’s Notice of Privacy Practices on such individual’s behalf.

Simply Stated: By using CoolDoctors, you’re agreeing to this Privacy Policy and your Provider’s Notice of Privacy Practices.


We collect any information you provide when you use our Service, including, but not limited to: (1) your name and contact data (such as your e-mail address, phone number, and billing and physical addresses); (2) your login and password; (3) demographic data (such as your gender, date of birth and zip code); (4) your communications with your Providers; and (5) any information you provide when you contact or communicate with us. We may also collect information from you necessary to provide you with services from your Providers, which may include, but is not limited to: (a) payment information; (b) insurance information; and (c) health and medical data (such as previous doctors or other healthcare providers you visited, your reason for visiting a healthcare provider, date of visit, medical history and condition, medications, images or videos, and other medical and health information you share with us).

In addition to the information we collect directly from you, we may also collect certain information from Providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, the Provider’s diagnoses, treatment plans (including prescription details) and notes. We may also receive information from third parties that pay for your care or provide you with treatment, laboratory care or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results.

We or our service providers may automatically collect certain information from your device through which you access our Service. This information includes, but is not limited to, your language preferences, your phone number or other unique device identifier (the International Mobile Equipment Identity or the Mobile Equipment ID number), the IP address of your device, the manufacturer, model and operating system of your device, the name and version of our Service you are using, information regarding your browser and information that allows us to personalize our Service. We or our service providers may also collect information about how you interact with our Service and any of our websites to which our Service links or third party websites/applications that link you to our Service, such as how many times you use a specific part of our Service, the amount of time you spend using our Service, how often you use our Service, actions you take in our Service and how you engage with our Service.

We and our service providers will obtain information regarding your location or the location of your device through which you access our Service. Information regarding your location will be obtained directly from you when you provide us with your zip code. Alternatively, our Service may obtain precise information about the location of your device with your express consent. Once you have consented to the collection of the precise location of your device, you may adjust this consent by managing your location services preferences through the settings of your device.

Simply Stated: We collect information you provide, information provided by your Providers and others involved in your health care, information automatically collected from the device you use to access our Service, information about how you use our Service, and information regarding your location.


In connection with providing you with our Service, we and our affiliates and service providers may use your information for a number of purposes, including, but not limited to: (a) verifying your identity and administering your Account, including processing your payments and fulfilling your orders; (b) communicating with you about our Service or your use of our Service, and sending you communications on behalf of your Providers; (c) ensuring quality customer service by providing you customer support, responding to your requests or concerns, ensuring that our Service functions properly for you, and tailoring our Service to meet your needs; (d) facilitating the provision of healthcare services to you by your Providers, and ensuring your Providers the services and support necessary for healthcare operations; (e) sending you push notifications (notifications may be enabled or disabled through your device or app settings depending on your device type); (f) detecting, preventing, investigating and responding to fraud, intellectual property infringement, violations of our Terms of Use, or other misuse of our Service or a Provider’s services; and (g) providing certain marketing communications or promotional materials relating to our Service that may be of interest to you; and (h) understanding how you interact with our Service and any of our websites to which our Service links or third party websites that link you to our Service.

We use information regarding your location or the location of your device through which you access our Service for a number of purposes, including, but not limited to: (a) identifying Providers who may provide you with healthcare services; (b) providing you with a list of nearby pharmacies that may fulfill any prescriptions provided to you by your Provider; and (c) identifying other healthcare providers whom you may visit at the recommendation of your Provider.

Simply Stated: We use your information to ensure that we provide you the best possible customer experience.


We may disclose your information to third parties in connection with the provision of our Service or your Provider’s provision of services or as otherwise permitted or required by law. For example, we may disclose your information to: (a) third-party service providers that provide services such as the hosting of our Service, data and usage analysis, IT services and infrastructure, customer service, e-mail delivery, auditing and other similar services; (b) Providers to schedule and fulfill appointments and provide healthcare services; (c) Providers to whom you send messages through our Service; (d) Providers for treatment, payment or healthcare operations purposes; (e) third parties as we believe necessary or appropriate to comply with applicable laws; and (f) to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock to such third party. We may de-identify your information and use or disclose that de-identified information for any purpose.

Simply Stated: We may disclose information to other parties in connection with providing you with our Service, but we do not sell your information to advertisers.


Our Service is intended for use by individuals 18 years of age or older. Any information you provide us on behalf of your minor child will be treated in accordance with this Privacy Policy. We do not knowingly collect information for individuals under the age of 18. If we learn that we have received any information for an individual under the age of 18, we will only use that information to respond directly to that child (or a parent, legal guardian or personal representative) to inform him or her that he or she cannot use our Service, and subsequently we will delete that information from our own servers.

Simply Stated: You must be at least 18 years old to use our Service.


We intend to provide our Service in the United States; accordingly, this Policy, and our collection, use, and disclosure of your information, is governed by U.S. law. We do not represent or warrant that our Service is appropriate or available for use in any particular jurisdiction. If you choose to access or use our Service from outside the United States, you do so on your own initiative and at your own risk. You acknowledge that our Service is subject to U.S. law and consent to the transfer of your information to the United States, which may provide a different level of data security than in the country in which you are located, and you waive any claims that may arise under the laws of your location outside the United States.

Simply Stated: Our Service is intended for use by U.S. customers living in those states where it is offered. If you use our Service outside of the United States, you do so at your own risk.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including Providers, the manufacturer of your mobile device, and any other third party mobile application or website to which our Service may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties. We encourage you to review the Notice of Privacy Practices of your Provider that we have included as an attachment to this Privacy Policy and the privacy policies of each website and application you visit and use.

Simply Stated: CoolDoctors is not responsible for the privacy policies or practices of any third parties.


We strive to use reasonable and appropriate physical, technical and administrative measures to protect information under our control. However, you must keep your Password secure and your Account confidential, and you are responsible for any and all use of your Account. If you have reason to believe that the security of your Account has been compromised, please notify us immediately in accordance with the “Contacting Us” section below.

When using our Service, you may choose not to provide us with certain information, but this may limit the features you are able to use. You may also choose to opt out of receiving certain communications (e.g., newsletters, promotions) by emailing us your preference. Please note that even if you opt out, we may still send you service-related communications. We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate. If we do so in the future, we will describe how we do so in this Privacy Policy.

If you reside in California and have provided your personally identifiable information to us, you may request information once per calendar year about our disclosures of certain categories of your personally identifiable information to third parties for their direct marketing purposes. Such requests must be submitted in writing using the email address in the “Contacting Us” section below.

Simply Stated: If you have any security concerns or requests regarding our Service, please use the contact information below.


If you have any questions about this Privacy Policy, please contact us by email at
Thanks again for using CoolDoctors!


January 24, 2016